Signing up to Managed Services is like having access to your own IT department. You will get:

Computer Security - 24/7 monitored by industry leading AntiVirus, continuous SIEM monitoring

Helpdesk Support - Anytime remote and on site support with our friendly team

Email Security - Enterprise level email security to protect your company from phishing, malware and spam emails

System and software updates - Always stay up to date with the latest versions of you favourite software. Keeping you safe and compliant

IT Consultation - We will always be there to liaise with other IT partners or to run any ideas by

Office 365 Billing and Management - Take the hassle out of managing your Office 365 tenancy

Enterprise Backup Solution - Nexlo is powered by Datto's state of the art backup system

‍How does your pricing structure work for Managed Services, and are there different tiers available based on our specific needs and budget?

Nexlo charges on a per user per computer basis. For example if two users share a computer you will only be charged for one computer. If a user has a desktop computer and a laptop you will be charged for two computers. Other items such as Email security, Backups, Office 365 etc are charged as separate line items.

Are there any limitations on the number of devices covered under the Managed Services agreement?

No there is no limit.

How does your Managed Services adapt to the evolving needs of our business over time? Can we easily scale up or down depending on changes in our operations?

That is the great thing about Nexlo, we are flexible with our agreements. If you are downsizing and no longer need to have as many users/computers we can remove those computers from the invoice (given a months notice). The same applies if your business is growing, we will expand with your needs.

Are there any additional fees for after-hours support or emergency assistance, or are these services included in the standard package?

Most standard agreements come with after hours and weekend work included with no extra fee, they may have longer response times then work hour response times. If after hours and weekend support with the same response times are required we can tweak the agreement to reflect that.

How does your Office 365 Billing and Management service simplify the management process for us? Are there additional costs involved, or is it included in the overall package?

Nexlo has a reseller agreement with a certified Microsoft reseller in Sydney. They provide us with competitive pricing, support, and license management tools. Using Nexlo for your Office 365 subscriptions means you do not need to handle any administrative or billing tasks. The only cost you pay is for your Office 365 licenses, the management of your Office 365 environment is covered under the monthly SLA agreement.

Can you provide references or case studies from other clients who have used your Managed Services, particularly those in a similar industry or with similar IT needs?

All of our case studies are located here. You can also view our Google reviews at the bottom of the page.

What industries do your current clients operate in?

We have a wide range of clientele for example:

• Accountants
• Strata Managers
• Real Estates
• Property Valuers
• Retail
• Engineers
• Payroll and Bookkeeping
• Civil services
• Health